Horrible experience applying for a limit increase

Worst experience trying to apply for a limit increase on my credit card. Being kept on hold for 20 minutes. And every time they need something else. Don't you know what documentation you require to process an application. And by the way when your clients phone in being placed on hold for 20 minutes cost them money. Honestly thought Nedbank provided better service than this. Left FNB for the same reason except with FNB almost everything was done on line. You never have to call them. With Nedbank everything has to be done telephonically and then they send you tons of contract to print and sign. So much for being a "green" bank. If other banks can do it electronically surely you can figure out how.

And please DON'T call me. I have no desire for someone else pretending to care.