Horrible experience

Please note that on the 29-01-22 around 14:11 I made a cash withdrawal of R200 at Kempton start in one of the ATM s that are not near a bank branch. When I get home I noticed that the R200 has ink stains. Then since I could go to the bank on time. I then went to Nedbank in Birch Acres mall on the 01-02-22 to try and deposit the R200 note back in the bank then the ATM couldn't verify the R200 note and then I spoke to the nedbank consultant and asked for assistance he then ask that I provide a reciet for the withdrawal. I then explained to him that I don't print my reciets since I recieve sms for all my transactions. He them said I should go back to Kempton park and I explained to him that the ATM is a stand alone ATM it's not located next to the bank were I can get a consultant to assist me. He then told me that I should take the R200 note to the Reserve bank. When I asked him if they can't assist me when I provide them with the sms, statement from my app He said without a reciet they can't and when I asked him some questions he told me that "I can't answer that" we had a little altercation. And I didn't get assistance. R200 IS A LOT OF MONEY. I have been banking with nedbank for over 5 years. And I'm not happy with the incident that just took place how does even the ATM have stained money? I didn't withdraw at the Reserve Bank I withdrew from Nedbank so I expect Nedbank to assist me and not treat me like a ********. I want my R200.