HORRIBLE CUSTOMER SERVICE. PENALISING A CUSTOMER ON THEIR CREDIT SCORE, FOR NEDBANK'S FAULT - NOT CUSTOMERS FAULT!!!!!!!!!!!!!!!!!!!!!!!!

NEDBANK HOMELOANS

We have had a homeloan with Nedbank for two years now. This problem only started since this year 2022. I have called their department & also emailed them & yet the issue still remains. Our homeloan goes off via 'debit order', on the last day of each month. It has been going off the last the of each month since the beginning. Yet recently they have been giving my husband and I a "Late payment" on our credit score, due to the monies only reflecting later in their account according to the agents on the phone. When I queried the matter they stated that this happens when there are holidays at the end or beginning of a month. Now my question remains, if the funds are available and taken on the last day of the month as our agreement is set out, how can Nedbank affect our credit score negatively due to holidays and the reflection date of the monies? The agreement does not state that the monies need to reflect in their account on the last day of the month, it only states that the debit order will be deducted on the last day of the month. We have never been late, the monies has always been available for the debit order. Now if we stood by our end of the deal, having the monies available for the debit order on the arranged date, how can Nedbank penalise us for their process taking longer to have the monies reflected in their account. I am absoloutely livid with anger, this has been happening more than once this year & it has taken more than 16 points off of our credit scores each time. Why have this not been a problem previously. Nedbanks service is also very poor, as their complaint department communicated through email to me, that from our side all is in order & the account is paid as agreed on the correct date & still after that discussion, the issue still persists. My husband and I are NOT happy customers at all. Definitely looking at our options.

I would not even rated them one star, if that was possible, rather -1.