Horrible customer service home loans department

Am very disappointed in the way Nedbank treats it's clients when it comes to returning calls and providing feedback.

I've been calling since last week Friday to be assisted and was transferred from pillar to post as your consultants all seem to not know how processes work.

Eventually Palesa assisted advising I will be called back, but a standard procedure Nedbank doesn't call back the onus is upon the client to call back. I was informed Neliswe Ngwenya is assigned to my case and was advised she will call back after 30mins which was today and still she hasn't called back, I don't understand how it is that you know you have a client you must attend too but continue taking calls, the first thing she was supposed to do this morning was to call me before taking calls.

At this point am very annoyed had I missed payments on my account I would of received a call by now, now that I need help am being treated like this.

Am requesting this matter to be attended to with urgency and feedback to be provided

i had no other choice to come to this platform as the consultant said he is transfering me to a supervisor but transfered to ext that doesn't exist.

it's clear that no one wants to assist me.