Horrible customer service from NEDBANK!!

Experienced issues with my Nedbank online profile, contacted their Customer care, they suspended my profile and advised I should go reinstate at the nearest branch. Indeed went to their branch in Tsakane Mall on the 3rd May, they advised head office has to give an authorization to reinstate my profile and they will send an email to request. An email was sent while I was at the branch, the consultant advised she will give me a call once feedback is received, no call was received. Saturday morning (04th May) I called the consultant and she advised the feedback she received was insufficient to continue with the process, she will send another email and because HO doesn't work weekends, she will give me a call on Monday to advise when I can come in, she did not call. I called on Tuesday, my call was not answered, I called the customer care, they tried to get hold of her, no luck. Till today, she hasn't called and now the customer contact center is telling me the information she provided me was incorrect, she needed to just unsuspend my account on their system, and I must go to another branch.

If this is how Nedbank treats its customer, this is horrible!!! I'm so frustrated because I haven't paid any of my accounts and school fees to date and they still sending me from pillar to post. How possible is it that only one person reinstates profiles in 1 branch out of the whole lot busy going up and down seeming clueless. :( :(