HORRIBLE CUSTOMER SERVICE

I ordered a replacement card and it too more than a week to be delivered after I was promised that the turnaround time would be 48 hours. I paid twice for one replacement card and received a horrible service from their Protea Grdens staff as the consultant "didn't know" why I was double billed no refund was given and I tried calling the contact centre and requested to speak to a TL the guy hung up in my ear faking to have network issues, invalid escalations were done and I finally decided to close the account and now Im being told I need to pay R500 before closing the account Nedbank is really HORRIBLE and I would NEVER recommend it to anyone!!!!!