Horrible customer service

<p>I have been a client of Nedbank, for years. In March this year I was ****med and had my credit card ******, the card was used for over and above the credit available l, working shifts I didn't not receive the notices as the first payments went off, however the next morning I reported the it and blocked the card. Since the 1 April I have been on numerous calls when the credit card department and the ***** department looking for assistance. Having been transferred from agent to manager and no written feedback. Until June from ***** telling me no sorry your card was lost with the pin, transactions was done in common areas, being a bar were large amounts was withdrawn, which I never used in my life, n I'm not only responsible to pay for the huge amount used on my credit card but also the charges incurred during the investigation. I have been asking and was told by more then one agent, one being an agent at the ***** department that I will not be liable for those charges. Having been extremely frustrated, I settled the amount as I am now wanting to close off all my Nedbank accounts. From the 28 ofjune till now no one called me back and the credit card account is still open. I know this as I called the contact center again, and have been given the same promises given weeks back on a process they have told me takes 48 hours. No assists no one give you anything in writing and at the end I get a different story and a large bill. Nedbank has really really frustrated me. I have queried the ***** outcome, and still being met by rude managers who don't seem to take my case seriously, then after escalating the matter l. There boss just says sorry for your experience, we can't help. Nedbank you took your time to assist with my case, I questioned so many things no one gets back to me for. I am definitely moving banks</p>