Horrible Customer Care Experience!

I am very unhappy with Nedbank's service about a cashback I opted into when I switched my salary to the bank. I completed all terms of the agreement months ago but still have not received the promised benefit.

They have not responded to repeated follow-ups, and there is no accountability or urgency on the part of the service team to resolve the issue. I was sent to the call centre, nothing has progressed and escalation has brought no tangible results.

This experience is frustrating and unacceptable for such a reputable financial institution. If this issue is not resolved quickly, this grieves me, but I will close my account and look for services somewhere else.

My plea to Nedbank is to resolve the matter without delay so that one can have faith to bank with them.