Horrible costumer service on matured investment product

<p>I am very upset and dissapointed on how Nedbank Polokwane is treating my dad who is on pension.</p> <p>20 years ago he made an investment with Nedbank, investment term ended June 2017. it is time for Nedbank to give my dad his money bank, they now say his signiture does not match with how he signed 20 years back.They dont bother to call him and give him feedback, he has to drive or call them 5 times a week,he has been re-signing for the whole of July. Are there no other verification they can do, surely he had bank with Nedbank for more than 35 years. My dad has a sick wife, he needs to pay medical bills, he has kids that are at varsity and he needs to feed his family. its pathetic when they keep on asking him and advising him to re invest the money everytimes he goes to the bank to inquire..its sad on how banks keeps on preaching how South African should save but when its time you struggle to get your money bank.GIVE HIM HIS MONEY BACK</p>