Horrible Contact Center Representative

Nedbank has good systems that have the potential to be great. However, whenever I run into a problem and contact the call center, I am always left thoroughly disappointed. Yesterday I received a message that my account would be debited earlier than the agreed upon date. Today I called, and the representative failed to adequately explain to me why this would be happening. When I expressed my frustration, she had the nerve to attempt to reprimand me. By the end of the interaction, I was left unsure on whether the changes I requested were really made as she hung up before I could confirm. This is a second unsatisfactory experience with the contact center and for that very reason I will be sure to change my bank.