Horrible Client Service

I app**** for a Nedbank personal loan on 18/08/2022. I phoned to enquire about the status of application on Friday 19/08/2022. I was informed that the verifications was done and that the funds will be paid out that same day. I later received an sms that I need to sign and date the pre loan agreement, which was strange as I already agreed to the loan agreement telephonically. I phoned again (19/08/2022) and was informed that the consolidation part of my loan was higher than what was thought or captured. I explained that the system generated the loan options for me and I did not give totals. The consultant told me that there is a new loan agreement and that I should date and sign. I informed them that I did not receive a document to sign. I was then informed that they will contact my agent who did the application. I also sent him an email. Since Friday all I've been hearing is that the matter has been escalated and I need to wait for Celvano Smith to contact me. He never once contacted me back telephonically. I eventually phoned again and was the advised to email the mange. The manager also did not contact me back. I've sent more than 10 emails with no response Today, more than a week after my application, I decided to contact the complaints department and was told that I must cancel the loan and reapply if I really wanted the funds. I told the agent that I don't want to do that because what if i don't get the same offer as before? He then said I must phone the loans department again and send this email to complaints department I phoned the loans department again and Cleo advised me that she will send Celvano, his manager and her line manager an email asking them to send me my pre loan agreement so that I can sign and so that the process can be concluded. As I Am typing, no one has contacted me yet. Cleo was very helpful and tried to help best she could, but I understood that she could not assist me. I really needed the funds and would not have app**** if it was not a matter of urgency. Yet I am being given the run around and no one is able to assist me.