Horrible Client Experience

<p>MFC has been giving me a bad client experience.</p> <p>In June 2016 (my 1st installment) MFC never debited my account. I called several times with regard to this but my account was never debited.</p> <p> </p> <p>I later received a call on 15 July 2016 from Baatseba Letwaba telling me that my account was in arrears and I communicated to her that MFC just never debited my account and she can set a double debit order, which was successful on the 22nd of July 2016. MFC then debited me a third time in July and I then reversed that debit order because I had paid for both months.</p> <p> </p> <p>Now in August, MFC didn't debit my account AGAIN, and I wake up to an email telling me that my account is in arrears and I should pay the amount with interest!!!! The debit order was supposed to go off yesterday and it never did.</p> <p> </p> <p>I don't understand why I have to go through this EVERY SINGLE MONTH and this is ruining my ITC record. This will have a bad impact on me trying to get a new job!</p> <p> </p> <p>I am really frustrated because the money is there but MFC is just making my life difficult! I will be contacting the Ombudsman about this.</p>