Horrible claims experience

Nedbank insurance is a nightmare when you claim. I submitted my claim on the 11th April and they keep asking the same information, not paying my claim ***. I have submitted the A1 statement 3 times, the cellphone EIMIE 3 times, the ADT security 2 times. They cant make a decision. Their call centre is worse I wait for 30 minutes just to speak to an agent. I have a banker with them, Kwasi who does not even want to get involved. What a nightmare. The claim's agent by the name of Chinise does not even respond to my emails. Who ever wants to take insurance, don't consider Nedbank. its horrible