PT
Precious T

1 reviews | Active since Dec 2015

06 Nov 2021, 16:51

Horrible app needs patience to order

The AVO app with Nedbank is the ****piest app I have ever used as it freezes, does not seem to have effective search options etc

To order groceries for the promos is a nightmare from searching item by name and getting unrelated results to having limited loyalty merchants loaded - ordering from PnP yet no PnP loaded for loyalty points???

Then my favourite is logging in via the Nedbank app as an existing client, yet have to add current address which should populate and one to edit if delivery is for another address which doesn't matter anyways as EC mercahnts are not on this platform.

The option to pay via Nedbank account populates later instead of being automated for an existing client. I did not understand why I have to transfer funds from Nedbank account to AVO wallet instead of just debiting account seeing I logged in via banking app???

Was this not trialed with Nedbank staff at least for them to give feedback??? Whoever designed this should have tested it as it's the worst app ever especially for an existing Nedbank client.

Ordering 20 items literally took over an hour - I could've driven to The Glen PnP seeing I was ordering from them as per Avo and I'm 5km away, but I wanted the KICKSTARTNOV promo!

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Replies (1)
Nedbank
Nedbank's reply09 Nov 2021, 09:52
Official
We’re sorry to hear your experience with Avo was not what you expected. Thank you for reaching out to our team. For a quicker and more effective response from our support team, please send us a direct message on one of the below channels: 

Twitter: https://twitter.com/AvoByNedbank 

Facebook: https://www.facebook.com/AvoByNedbank 

Instagram: https://www.instagram.com/avobynedbank/ 

Email: ***ca 

We look forward to assisting you with this matter.