HORRIBLE!!!!

Nedbank has been a frustration from the get go. I did not have my account with them for a long period of time because of the terrible service I received. I am also in the client service industry and therefore I find it even more appalling. I do all my banking online because I work in an escalation team so I cannot spend hours on the phone calling for everything every day. I requested to close my account after making a deposit into the account so that it could be on a positive balance. I requested it to be closed by using the chat service on the APP. The consultant asked me for the reason i confirmed, and then the consultant confirmed the account is closed. After that I kept receiving sms's that the account is in arrears (probably because the banking costs were deducted when the account should have been closed already.) I ignored it at first but then received another sms 27/11/2019 that the account is in arrears. Upon calling them, I was told the account was never closed.. so who is going to now pay these costs? i requested closure and the consultant i spoke to kept me holding on for such a long time while she was "checking". I dont know what you want to check. We have to log all our online / livechat queries on the member's records. so it should be there and if not, then I refuse to accept responsibility for this. I even deleted my app afterwards because it uses data ad i received confirmation that the ****** account is closed. She was supposed to call me back but I have heard ziltch. Not even a sms or email to confirm my query is being dealt with. No reference number i can follow up with. Please do NOT call me, I expect an email confirming the closure of my account. I do not want to deal with ANYONE from nedbank. I am glad to consult the ombudsman for this issue should it come to that.