********** services from Nedbank

It seems that HelloPeter is the best helpdesk when it comes to Nedbank, as I do not find any solutions trying to resolve matters as per their official channels. I logged a secure message more than two weeks ago for something extremely simple: I need a bank confirmation letter for my one bank account with them. When I logged in this week, I saw that the message status is Resolved. However, I only received an e-mail where Nedbank has send this request to another Nedbank employee. And I have send that employee two e-mails now to get this matter resolved. You guessed it - I play tennis and no one on the other side. No response from anybody. It means that Nedbank does not have the ability to render a simple service like providing me with a bank confirmation letter - I am forced to go into the bank, stand in long queues to get what I should be getting very easily electronically. Nedbank - your service is **********....