********** service from Nedbank Insurance

The past 2 claims I have tried to make have been rejected. I have paid more than the price of my house in insurance premiums alone over 20 years. And yet, when I tried to claim for a bath spout that had sheared off (the spout costs R3500.00) the claim was rejected. I tried to claim for an induction hob when I dropped a heavy saucepan lid that shattered the hob.That was rejected. I previously made a complaint but the complaint was never investigated.