TM
Thando M

1 reviews | Active since Nov 2013

13 Jul 2015, 10:39

********** Service

I app**** for a Nedbank Savvy Bundle account online as I wanted to switch my salary over to Nedbank. Due to the lack of feedback, I then went to the Fox Street Branch to enquire about the progress on the account. The consultant informed me that the account was activated on the 24th of June 2015 and somebody from the card division would get in touch to arrange delivery of the card. It's the 13th of July and I am still waiting for that call!! I have been doing regular follow ups at my expense to no avail! This is my first experience with Nedbank and a horrible one at that! FNB could teach you a trick a two when it comes to the account opening process, they keep the client informed from A to Z that you don't even need to go to the branch to enquire about progress. I have given up on this account and I would like it to be closed. Thank you very much!

0
Replies (1)
Nedbank
Nedbank's reply13 Jul 2015, 10:57
Official
Hello unsatisfied13,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team