********** experience

Hi there

I have had the most ********** experience trying to withdraw money out of my existing homeloan. I 1st went to a branch and waited 3 hours before being told I can't do a readvance at the branch (I did it perfectly fine about 18 months ago at the greenstone branch within 20 mins).

I then started an online process as I was told to and the process is incredibly long winded and cumbersome and after finally getting to the point where you can payout, im told that I HAVE to come in to a branch to sign documentation physically?

I have asked multiple times to be put in contact with someone in management to discuss this, and this request was just ignored by the consultant after asking 3 times.

I am in the USA for 2 weeks, so I cannot come into the branch to sign documents and I said I'd sign digitally (as most of the world does), and my wife can come in and sign if she really has to.

Its like nedbank is banking in the 1980s. What happened to a digital banking experience?

Please can someone from homeloans management contact me via email that can actually solve this problem?

I have emailed complaints and also had no feedback...