********** Customer Journey!

I honestly have received the worst service from Nedbank. I decided to get a credit card with them. The application and approval was fairly quick THEN I opted for my card to be delivered to me. After 3 weeks, the card had not been delivered the delivery people had said they were trying to contact me which wasn't true. A month after my application had been approved, I asked for the card to be delivered to the branch. I collected the card at Kempton Park Plaza, which took 56 minutes because "systems were down"! I got the card then realised couldn't log into online or mobile banking because my cell number was not registered on my profile, and you cannot make this change over the phone, ONE NEEDS TO VISIT THE BRANCH. I proceeded to go to the branch days later @Benmore Sandton, I couldn't be assisted because "SYSTEMS WERE DOWN"!!! I left, the following week on wednesday I went to Kempton Plaza to add my number, the lady inserted the incorrect number after confirming it twice! So I am done with this bank, I am closing my account, I haven't even used it. Bye Nedbank, what a horrible customer journey!!!!