Hopeless and Unhelpful

When I tried to use the Nedbank App this morning none of my accounts were visible. I then used the contact me feature on the App to request a Call Back. I was called by someone from Nedbank that after going through a process of asking about the problem, confirming ID etc said he will put me through to the App section. The next person that answered said the same and then put me through to another person that again asking about the problem, confirming ID etc After 11 minutes I gave up How *********** and unhelpful can Nedbank become?