MK-M
Moipone Kutwane - Makhanya

1 reviews | Active since Oct 2016

04 Jun 2019, 09:58

Hope on lost money

<p>I have send money via Send-Imali to the incorrect number, and I the bank is proud to say there's nothing they can do, they don't even have the reverse function like other banks or even be able to stop/block the money from been withdrawn. I have escalated my case with the complaints department yesterday and below is the response I received this morning "Dear Ms *** Thank you for raising your complaint with us. Your complaint reference number is CCM# ********** 8 Kindly note that I am the Resolution Manager assigned to your case and my contact details are as follows: Contact number: ********** 604 &amp; Email address: ********** Kindly note that we are unable to reverse the funds for the Send Imali, transaction, please note that should the funds not be withdrawn they will revert back to your account after 7 working days which is stipulated in the terms and conditions that you would have accepted We sincerely apologise for the inconvenience caused Kind Regards&nbsp;***&nbsp; Nedbank Ltd"</p>

0
Replies (1)
Nedbank
Nedbank's reply04 Jun 2019, 10:15
Official
Dear Moipone 
Thank you for bringing this to our attention. Our Team will be in touch with you to assist further.
Kind regards
Client Service Support