Honor Fees, More Like Dishonor Fees

I have never had a problem with Nedbank to the point were I yelled at an agent, but at this point I realize that my time, consideration and pro-active thinking was completely wasted on Nedbank's Customer "service" agents. The 25th is meant to be my salary pay date, unfortunately, due to some technical issues with payroll, I was not paid on that date...but debit orders were meant to go off. Pro-actively, I called Nedbank to advise of the situation and hopefully avoid Honor Fee Charges. After being transferred to four different people and explaining my self four different times. An Agent advised me that if the problem with my salary is sorted on that day (25th) or before midday tomorrow (26th) I would not be charged any fees, pleased with that answer, I left it at that and my salary was paid in the next morning and all was well. Fast Forward two days later and there are extra charges at R90 a piece. This morning I phone Nedbank only to be told that no such conversation for the 25th is on their system so they cannot prove that I called in to advise them and not only that, the agent the I "may or may not" have spoken to gave me the wrong information and the fees cannot be reversed. I am most upset by the fact that I could feel this agent shrugging on the other end of the line almost have if to say "It's a shame we cannot do anything for you" and I would have expected a lot more from Nedbank as a whole. This was the worst experience I have ever had and I really would not have seen this coming from Nedbank of all places.