FN
Faadil N

1 reviews | Active since Mar 2015

05 Mar 2015, 09:32

HonFee @ R90 per transaction

I have been charge 10!!!!!! R90 HonFees = R900. Each time i swiped my card i received an SMS notification of the transaction. I also confirmed that I had sufficient funds in my account before swiping. This HonFee only comes up after my debits show on my Statement. Yet at the time of swiping I had enough funds in my account. The call center tells me i never had enough funds in my account at that time. So why on earth did the transaction then not decline????? I know I had enough funds in my account!!! When swiping my card i had sufficient funds in my account. I received the SMS showing this. I am so disappointed with this **** bank. I have been with them for years now. R900 in charges is totally unacceptable. I will be moving my account to FNB which gives better bank fees and a lot more products and services. This bank is horrible and I certainly will not refer anyone to them. I will probably not see that R900 again. Ridiculous!!!!!

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Replies (1)
Nedbank
Nedbank's reply05 Mar 2015, 09:59
Official
Hello FaadilN,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

Kind regards

Client Experience Team