Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

01 Nov 2016, 20:54

HonFee

<p>HonFee. What is this? Someone please explain this for me. I had 2 of these honfees on my statement. </p>

0
Replies (7)
Nedbank
Nedbank's reply02 Nov 2016, 08:34
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update02 Nov 2016, 15:40
Reviewer Update

Is the resolution manager still going to contact me

's update02 Nov 2016, 15:41
Reviewer Update

I expect them to contact me today... Otherwise I can phone them myself now

's update07 Nov 2016, 23:32
Reviewer Update

6 days no resolution, if I cant complain on Hellopeter then I guess I'm not a valued client.

Nedbank
Nedbank's reply08 Nov 2016, 08:36
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update10 Nov 2016, 19:38
Reviewer Update

Thank you for your feedback and for your assistance with this.

The honfee amount has been refunded to my acccount. I appreciate all the help. I hope this service is received by someone else also. Great job

Nedbank
Nedbank's reply11 Nov 2016, 08:31
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.