PJ
Peter J

1 reviews | Active since Feb 2016

29 Feb 2016, 16:54

Honfee

Balance indicated as postive, transactions made, blindsided by honfees x2 for 2 separate transactions. Nedbank customer care passed the buck about 6 or 7 times as I was transfered to and fro until I had even come back to someone I had ALREADY spoken to about 30min earlier.Totally unacceptable on every level. Eventually I was transfered to somebody who told me I needed to call a particular (suspiciously call centre looking) number the following day as they conviniently for her were closed (during business hours!)She could not adequately tell me what this dept represents or why its THEM that I need to call.<br> <br> All in all, I have 3 merchant machines (soon to be no less than 5-6 machines by end 2016),vehicle finance, home loan and VARIOUS other products with Nedbank.<br> <br> I will no doubt 100% move my personal banking affairs to another bank should this not be resolved, just on sheer principle alone as it is highly unconstitutional to blindside and mislead clientele in this way.<br> <br> Nedbank please do,by means of a simple Google search,evaluate the sheer frequency and severity of complaints on this PARTICULAR issue. Would be wise to adress I feel.

0
Replies (1)
Nedbank
Nedbank's reply01 Mar 2016, 10:08
Official
Hello iampetejoubert@g,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team