Honestly Nedbank just keeps getting worse

I'm supposed to be a personal relationship client and my banker in never available to take my calls or return them. I recently upgraded my account to a savvy bundle at 169 per month which i was told included my credit card service fee and greenbacks linkage was supposed to be free, yet apart from the 169 i get charged every month I'm being charged an extra service fee for the credit card as well as a greenbacks linkage fee on my credit account every month.I keep getting the ever so odd service fees for counter statements I never ask for an the call centre is just so unhelpful. No one can ever do anything or tell me anything, I'm left on hold and am bounced from one wring department to another having to explain the situation over and over for nothing in the end. This is not the level of service I'd be willing to tolerate from my bank. If it does not improve I won't hesitate to change banks at all. Please fix this matter.