EO
Elouise O'Neale

1 reviews | Active since Jan 2018

18 Jan 2018, 11:34

HON FEE R90

To my surprise, I was charged a HonFee of R 90 for my card that was swiped when there was insufficient funds ?! This is the first time it has happened to me and the fee is ridiculous, especially if your card have been swiped a view times! On top of their fees being very expensive...Nedbank's system is very unresponsive!! It takes days before transactions appear on your statements and even SMS notifications. My transactions was made on the 15th and only reflected on my statements on the 17th (2 days later!). I already made plans to move another bank as Nedbanks overall bank charges and service is ridiculous. I have been with Nedbank for many years, but it can seriously not go on like this.

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Replies (1)
Nedbank
Nedbank's reply18 Jan 2018, 11:38
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team