HON fee due to the banks negligence

Item: Nedbank
Rating: 1
Author: Lea-Ann Kleinhans

<p>My persoanl loan was debited early this monh without any notification and due to that my account was overdrawn and i have been charged HON fees on the 21/11/2016- R100 + R103. I need those fees reversed asap. Please make sure that my Personal loan is debit on the 25th of each month how many times do i have to ask the same thing?????? </p>

Helpful (0)

Replies (3)

Nedbank's replyOfficial

25 Nov 2016, 09:11

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Nedbank's reply25 Nov 2016, 09:11

Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Lea-Ann Kleinhans's updateReviewer Update

05 Dec 2016, 15:53

Good day

Thank you so much for a prompt response and outstanding service, my query has been resolved within 24hours

Lea-Ann Kleinhans's update05 Dec 2016, 15:53

Reviewer Update

Good day

Thank you so much for a prompt response and outstanding service, my query has been resolved within 24hours

Nedbank's replyOfficial

05 Dec 2016, 15:58

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

Nedbank's reply05 Dec 2016, 15:58

Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.