Hon fee and zero feedback

In December I had lost my card and blocked it with Nedbank on the 23rd. I then got my new card towards the beginning of January. On the 22nd of January my account went on a minus of 499, an amount debited from my old card number from a store I've never bought from. I visited my clearwater branch and an investigation was launched to which I still haven't received any feedback. Same day I got charged a hon fee of 90 for this ********** amount. Now after getting paid again I've been charged two further Hon fees of R90 each on things I paid when my account had full credit. <br> I am not only upset by the level of urgency that isn't displayed by a bank I trusted my finances with but I'm also quite furious of charges that were never explained to me. I don't know if I should continue to put my livelihood in 'Nedbank 's hands