1 reviews | Active since Aug 2016
HON FEE
<p>I was charged 2x hon fee when I queried it via the call centre a lady informed me there was not enough money in my account. After I made the purchases I received an sms to say the money was deducted why is the money not being deducted immediately, I was also told that it depends when the merchant is banking, why should i be responsible for when merchants are banking? if did not have funds on my account available, i swiped 4 more transaction after that including a withdrawal, why did they all go through because i have no overdraft facility available on my account? and now I am charged round about R200. If I receive an sms that says the money has gone off my account I do not understand why I should be held liable for this. My account is now in a negative balance I have decided that I will rather switch to another bank that put up with this kind of service.</p>
Dear Nthabiseng,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Dear Nthabiseng,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
