wZ
wallace Z

1 reviews | Active since Sept 2014

19 Feb 2016, 10:28

Hon Fee

Over the weekend i made purchases with my nedbank account, and every time i received a sms with a update of my account balance and with the purchase i made. I noticed that my online banking balance did not update accordingly with my purchases made. I have noticed this for the past couple of years while banking with nedbank and i rather work according to the sms notification, yet, in this respect their system is very slow and latent and updates are rarely in real time and this makes it difficult to follow you account, to the end that it seems like money is disappearing or transaction are incorrectly processed by their system. This weekend was no exception, but today i viewed my online banking statement and they charged me 4xR90 HonFee against my account. This service is unacceptable and nedbank needs to adjust their accounts processing system to reflect a correct representation of a persons account, if they cant provide such a service in the financial industry then they should rather not be in the industry. Im very concerned about my finances being processed through the Nedbank banking system.

0
Replies (1)
Nedbank
Nedbank's reply19 Feb 2016, 10:41
Official
Hello wallacevanzyl7,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team

Best regards,