NV
Nthabiseng V

1 reviews | Active since Aug 2016

05 Jan 2018, 19:51

HON FEE

Good day,

Please reverse the Hon fee of R90.00 on my account as per the attachment there was enough money on my account and the debit order Ref: ABSA VF ********** 5270 – R3458.84 went out 03.01.2018 and there as still funds available I do not understand how did Nedbank come to charge me the Hon Fee. It is not the first time Nedbank Messes up on these, I do not want to take this matter to Hellopeter, Facebook or even go with another bank, please see the sms notification from Nedbank regarding the debit, I had enough funds to honour the debit order.

0
Replies (4)
Nedbank
Nedbank's reply06 Jan 2018, 08:17
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply09 Jan 2018, 15:27
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

NV
Nthabiseng V's update09 Jan 2018, 15:35
Reviewer Update
Thank you to Nicolas Govender, everything was sorted withing 3 working days.
Nedbank
Nedbank's reply09 Jan 2018, 15:37
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.