Homeowners Insurance horrible experience

<p>I submitted a homeowners insurance claim (Ref C ********** 64008) electonicallly on the 09th February 2017 and I have made several telephonic follow-ups however, to-date, I have not received feedback from the bank.</p> <p>Two weeks ago, I was informed that there was a backlog at the back-office and I was assured that my claim will be paid in two days time. That did not happen.</p> <p>I called again today and spoke to another consultant; I was put on hold for about twenty minutes and the call was cut-off before I could even be assisted.</p>