homeowners insurance 0 out of 5 rating

recent floods washed away a portion of my house wall (22/04/19). no urgency shown by homeowners insurance department. after countless calls to them each time about 20mins (call center) they say my claim has been rejected(14/05/19). if i have not phoned to follow up i would still be left in the dark. it is pathetic service and wasted all my airtime phoning. i have requested the rejection in writing but still have not received it. i am still sitting with a jeopardized property and they do not care. Great way to treat your customers Nedbank. Do not use this homeowners insurance!