Homeloans

Good afternoon,

We gave Nedbank notice via email on the 21st of May 2019 that we are going to sell our house. In October we contacted Nedbank just to ensure the notice is still valid. The consultant informed us that no notice was placed on the account. We have now secured a buyer on our property, but we are charged a penalty fee. Per our phone call in October the consultant notified us that a notice is valid for a year. We can provide the email as proof that we did notify Nedbank in May already. This penalty is unfair and a lot of money. We have placed a message via the "call me back" option on Nedbank's website, no calls received yet. Today we contacted the call centre only to be transfered with no solution. We have always received super service from Nedbank.