SM
Servesan M

1 reviews | Active since Jun 2010

06 Apr 2016, 14:21

Homeloans

I visited the Overport branch Yesterday<br> to change my Life policy from Nedbank to Discovery which is the Ceeded policy to cover my home loan account.<br> I was advised at the branch that I need to contact the Home loans department, after calling the home loans department. <br> I was advised that I need to go back to a branch.<br> <br> I am tired of being pushed around, <br> I have since emailed the required documents to the askonce email address and am still awaiting feedback.<br> Rather poor service.<br>

0
Replies (1)
Nedbank
Nedbank's reply06 Apr 2016, 15:55
Official
Hello servesan,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team