Homeloan issues that take weeks to resolve. Pathetic service.

Absolutely disappointed. I have recently app**** for a home loan of 1.5m with a 200k deposit of which I regret doing with Nedbank. Prior to finding a place to buy my notice to sell was placed on the 22nd August 2022 with reference ***6.

After engaging with attorneys they send bond cancelation fees which have the early cancelation of bond fee attached of around R16000 some change. During this period I made contact with agents in lifestyle department and they confirmed the notice was placed. Fighting with the attorneys until we realized that Timothy from Lifestyle department had to do a few more changes or some sort. He promised to call me today... turns out he's not at work today.

Called complaints and spoke to Cindy Wessels what escalated to manager Sibusiso Dladla. I am still waiting for his call.

I now want to move my new homeloan over to another bank if this issue isn't resolved by end of business today!

The worst thing banks could do was move to call centers. Dealing with a branch and allocated to one person to handle a situation was way better.

Sort my issue out! It doesn't take 1 week!!!!

It has even been escalated to specialists. What is so difficult with removing a fee that I placed notice on?!

Call me!!!!

This incompetency is causing huge delays