Homeloan Dept - Cancelled Policy

In 2017 we almost lost our home due to the fact that our business was doing extremely bad. Business then picked up and settled the outstanding amount 2018 after calling the attorneys and making payment arrangements.

On Friday, the 29th of April 2022, I phoned the home loan department to log a claim for our Alarm - load shedding - and the Ceilings in the two bedrooms that are coming loose and the stains on the walls due to the rain. To my UTTER shock I was told by Hazel that our insurance was cancelled in 2017 due to non-payment, that I cannot lodge the claim and that someone from your Insurance Dept will call me so that I can take out a new policy?? No explanation was given or excuse as to why the policy was not reinstated when the arrears was settled? She was very factual and to the point. To say I was shocked is an understatement!

1. NO ONE from your department informed us that the insurance was cancelled in 2017 and also AFTER the outstanding amount was settled - in 2018 - so that the insurance can be reinstated. 2. We are still paying on the bond SO I cannot comprehend why Nedbank could not inform us that there is no insurance??

I sincerely hope that Nedbank will not try and shift the blame on us - their clients - with this one because we surely would have reinstated the policy or taken out a new one AND not have phoned on the 29th of April to lodge a claim. It just does not make sense as to how we are not paying insurance for the past 5 years and were NEVER informed of it??

Bond account number: *** ID: *** 088 *** 089

Cell: *** ***