Homeloan Application

I was contacted by Pusheletso Sedibane who is a personal banker for Nedbank, with regards to my Homeloan application. She assured me that Nedbank would be able to offer me 100% bond instead of the 90% bond that their Homeloan division offered my mortgage broker, but first they need a Borehole certificate. Eventually got that, then Nedbank offered me a brilliant rate, BUT the catch I MUST sell my existing property first, told them NO, none of the other banks insist on that and I am not ready to sell my current property. Then I was told by them that I need paperwork from SAHL on my current bond, which I sent through, then they told me they want my property to evaluated, and this is when I got really angry. I have been jumping through hoops for the bond, and because of all the additional paperwork that Nedbank demanded it delayed my bond application, to such an extent that the other banks withdrew their offer and my offer to purchase expired. I had to reapply by the other banks and extend my offer to purchase. Received an email yesterday stating that if I want to close my accounts with Nedbank I can go into the branch to do so. After 10 years this is the service I receive, PATHETIC!!!