Homeloan app activation

I recently took out a homeloan with Nedbank. My biggest regret because the service at Nedbank is the worst. I was unsure of the first deduction date and wanted to provide the correct deduction date so I called the homeloans department to find out. The consultant I spoke to said my homeloan was not active and that I would get an sms when its active which I didn't. This resulted in my homeloan being in arrears. I made an arrangement to make the payment with the collections department consultant who told me it would be easier for me to make transfers into the homeloan if it's on my app but it wasn't. He informed me to go to a branch to have this activated. This was very inconvenient for me as I work full-time and do not have time to walk into a branch. I however went to a branch today only to be informed that they can't activate it because my homeloan is in arrears and was just sent off. What is it that you want me to do now? The reason I went there was to be able to make payments easily and I will not have time to go to a branch again.