Homeloan and Card Request

Good day Nedbank Homeloan I am one of your customers and I have a home loan with you. So I always read papers and articles if one encounter problems with paying their account they should alert the bank. So I would like someone who is understanding and who will be willing to put themselves in my shoes and provide me with a solution to contact me and assist. I would like to make arrangements to pay my bond. At the moment I work alone I dont ant to loose my house as its a home for my family . I can be contacted on ********** 003. Its a bit tough for me at the moment and I would really appreciate your assistance. I cant afford the current arrangement in place and I require your help Another point is I have since ordered my new cheque card with Nebank La Lucia branch from last and they keep telling me that the card will arrive to this day dololo please help with that request too