DP
Daisy P

1 reviews | Active since Mar 2017

13 Mar 2017, 14:27

Homeloan 2006 : Property sold but Homeloan still active after 11 years . And I now cant afford the new bond because amount reflects on my my monthly expenses

<p>I sold my property in 2006 and after 11 years I decided its time to buy another property.However when I try to apply for another property ,that bond from 2006 is still active and it shows I have have been paying for this religiously on my credit history - But I have NOT ,because this property is sold and no money has been debited off my account </p> <p>The situation now is ,I have sold my current house and we cannot meet the affordability because my credit history shows I have a Nedbank expense every month.</p> <p> </p> <p>I called Nedbank complaints last Friday 10th March ,spent almost an hour and half on the phone -Only to be push between the the Homeloans and Homeowers Insurance -like its a different company .I still dont have a resolution and my family will be on the streets soon because I cant get a bond ( It seems I cant afford it ) All thanks to Nedbank Homeloans </p> <p>I will never take another homeloan with Nedbank -I'd rather die </p> <p>Whilst Nedbank consultants decide weather or not to call me </p> <p>I have to tell my kids ,I dont know where we are going to Live </p> <p> </p> <p>Account number : ********** 100101</p> <p>I want this resolved ,not for but for my Kids </p> <p>Daisy Pillay</p> <p> </p> <p> </p> <p> </p>

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Replies (6)
Nedbank
Nedbank's reply13 Mar 2017, 15:22
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

DP
Daisy P's update13 Mar 2017, 15:26
Reviewer Update

Noted ,Thank you so much

DP
Daisy P's update15 Mar 2017, 08:45
Reviewer Update

Hi Guys

What is happening with this ?

I've heard that this could take 21 days to resolve (when I tried to call for progress) ,My family and I will be on the street by then

This is not a result my doing but Nedbank - Why should we pay for the mistakes of Nedbank

Fixing this in 21 days is unacceptable

If this doesn't work ,I will protest outside a Nedbank if I have to -to get resolution

Nedbank
Nedbank's reply15 Mar 2017, 09:15
Official

An Investigation is being done by the Resolution manager and she has been liaising with you, please continue to liaise with the her for updates and feedback on your complaint.

Kind regards

Client Experience Team

DP
Daisy P's update16 Mar 2017, 10:26
Reviewer Update

Dear Nedbank

I want to say thank you for helping us with the urgency the situation called for .

You have saved our lives - literally!

Claudine Pillay -Thank you for facilitating the Nedbank promise to me !

Once again ,a big thank you to all teams involved

Daisy Pillay

Nedbank
Nedbank's reply16 Mar 2017, 10:28
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.