JH
Julie H

1 reviews | Active since Mar 2010

30 Mar 2015, 12:06

Homeloan

After my last Hellopeter message about my Homeloan with Nedbank, they still refused to relook at my interest rate for my Mortgage. In my previous post, the person who I complained about personally called me to apologise for her attitude and said that if I received another quotation from another bank, Nedbank would relook at my interest rate. Since then, I have received an exceptional quotation from another bank and asked Nedbank what they would advise me to do with the quote that I received from the other bank. The response from Nedbank was to contact their cancellation department. It should be noted, that I have banked with Nedbank all my life, my car is financed through one of their subsidiaries, I had investments with them (which I have since moved) and my day to day banking is with Nedbank. It should also be noted that I do not bank with the other bank who offered me a fantastic interest rate, and that the application with the other bank is in my personal capacity and not a joint account as it is with Nedbank (a higher risk factor). <br> <br> It is such a shame that my own bank finds me to be a High Risk individual when my rating is literally Outstanding and has been all my life.

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Replies (1)
Nedbank
Nedbank's reply30 Mar 2015, 12:22
Official
Hello Shattered,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team