1 reviews | Active since Mar 2010
Homeloan
After my last Hellopeter message about my Homeloan with Nedbank, they still refused to relook at my interest rate for my Mortgage. In my previous post, the person who I complained about personally called me to apologise for her attitude and said that if I received another quotation from another bank, Nedbank would relook at my interest rate. Since then, I have received an exceptional quotation from another bank and asked Nedbank what they would advise me to do with the quote that I received from the other bank. The response from Nedbank was to contact their cancellation department. It should be noted, that I have banked with Nedbank all my life, my car is financed through one of their subsidiaries, I had investments with them (which I have since moved) and my day to day banking is with Nedbank. It should also be noted that I do not bank with the other bank who offered me a fantastic interest rate, and that the application with the other bank is in my personal capacity and not a joint account as it is with Nedbank (a higher risk factor). <br> <br> It is such a shame that my own bank finds me to be a High Risk individual when my rating is literally Outstanding and has been all my life.
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
