home owners policy deducted without permission

<p> </p> <p>I received an email dated: Fri 2016-09-30 12:08 PM which was to inform me that i needed to submit the home owners insurance documents otherwise Nedbank would do so.</p> <p> </p> <p>On the same day at Fri 2016-09-30 12:33 PM i responded with all the recquired documentation including my own home owners insurance policy.</p> <p> </p> <p>I did not receive any further communication until i saw that my bond amount from Nedbank had increased by R646.60.</p> <p> </p> <p>Then on Tue 2016-11-01 03:46 PM i recieved an email of cancellation of a policy (P ********** 61782)</p> <p> </p> <p>I have since rep**** only to receive an automatic response and have not heard anything further. I would like to know the following:</p> <p> </p> <p>Why was this policy taken out without my authorization? Who gave authorization to do so?</p> <p>Why wasnt my original response with all the documentation attended to?</p> <p>Why was my account debited with the extra amount without my authorization?</p> <p>When will i be getting refunded?</p> <p> </p> <p>My bond account number is: ********** 351901</p> <p> </p> <p>I will take this further if I don’t get a response asap, I want to know how this is going to be resolved?</p> <p> </p>