Home Loans Telephone Consultants Incompetence

Terrible Service from the Nedbank Home Loan Line ***.

I have been trying to call the above number to reduce my Home Loan installment based on the Reserve Banks rate decrease last year but all I get is a bunch of *********** consultants.

First time I called in I was made to wait for about 6 mins, then spoke to a woman consultant who made me wait for 11 mins and then hung up, no word from her before that.

I called in again and spoke to Colwin, another consultant who just took my ID then sent me an automated message to choose an option which none of them would address my query. He also did not even explain to me he would send me an automated telephonic message. As puzzled as I was, I did not even choose any option and waited i'd get redirected back to this consultant.

This call then got redirected to a collection department (I don't know how because I called into Home Loans) and the man who answered tried putting me back to Home Loans but he was just rude when I tried explaining that I've already been though two Home Loan consultants who just keep making me hold on without assisting.

The call eventually ended as in the first one without any help, any explanation, a wasted 30 min of my day for something I'm fully entitled to, using the money I earned and worked for to pay, my account, my decreased installment!

Utter nonsense!!