HOME LOANS LATE ESTATE

My husband sadly passed away in June this year, and we had a joint home loan. Following his passing, I visited the South Gate Mall branch to inform them and to make arrangements to take over the loan. The branch advised me to contact the call center, which I have done multiple times. I was instructed to provide my banking details and a preferred debit date for the settlement, which I submitted as requested, along with all required documents. Despite this, I recently received an email from Voddinc stating that I need to contact the bank and either make arrangements or settle the bond within 10 working days. This has left me extremely frustrated because I have been proactive in contacting the branch and the call center, submitting all requested information, and following instructions. When I call the contact center, I am transferred to the late estate department, but the call is never answered and eventually disconnects. I am doing everything I can to resolve this matter, but the lack of support is overwhelming. I kindly request urgent assistance to finalize these arrangements, as I cannot continue dealing with this uncer*****y every day.