BM
Bonakele M

1 reviews | Active since Feb 2010

27 May 2015, 10:17

Home Loans!!!!!

Despite several attempts to get my situation sorted out with Nedbank with regards to my information being on some one else's bond account, nothing has happened. I am still receiving statements for that account with my details on it. I called the complaints department call centre and spoke to Yvonne, ref number *** and she re assured me that someone was gonna call me within 48hrs. 72 hours later I haven't received not even a missed call from them.<br> <br> I am going to take the matter to the ombudsman, and that is not a threat. Nedbank is used to getting away with ******. I will see to it that the matter gets sorted out.

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Replies (1)
Nedbank
Nedbank's reply27 May 2015, 12:01
Official
Hello Boni Mfeka,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team