Home Loan Settlement Nightmare

I am writing to formally express my disappointment regarding the challenges I have encountered while attempting to resolve my NEDBANK home loan settlement. Despite multiple calls to your customer care center, I have yet to receive a satisfactory resolution, leaving me frustrated and at a dead end.

On 8 May, I settled my home loan account and made arrangements to retain my structural insurance with Nedbank, with the premiums debited from my personal account going forward. The Nedbank app and your system both reflect a nil balance on my home loan account, which was confirmed by your agents. However, the cancellation figures I received from *** (reference ***5) reflect an outstanding balance of R114.90, which continues to accumulate interest daily, and an administration fee of R414.

I do not have clarity on these amounts, as they contradict the nil balance reflected on my home loan account. Furthermore, the email correspondence does not provide banking details for payment, yet the cancellation attorneys appointed by Nedbank have informed me that they cannot proceed without payment. Additionally, they have stated that they do not have the banking details and advised that I reach out to Nedbank directly. This lack of communication and clarity has left me in an extremely frustrating position.