Home Loan service

Towards the end of 2017, I app**** for a home loan and Nedbank sent me a decline letter (after property valuation). I quiried the decision, and subsequently wrote to the Nedbank branch official who was assisting me. She seemed confused too at the time. I then wrote a letter with the details of the confusions, and I received a 'detailed' valuation of my property. It transpired that my property was in fact valuated properly and the suggested selling price was improved. I followed this up with the same official at branch level (Grahamstown). She then showed me emails between her and other Nedbank officials regarding my application--and on the emails, I saw that the evaluator had in fact given an instruction that the bank approves my loan but I only received a letter of decline.

That same time (in December) I was also busy with my research work so I could not really give my attention to the new information that I was uncovering from Nedbank regarding my loan. This is why I'm following this up now.

COuld you kindly investigate this and tell me what really happened.